Andrew Sawers

Case Studies

Product design for complex systems, where the important work is often the decision behind the interface.

Each case study focuses on what I recognised, the trade-offs I made, the system or workflow I established, how it reached delivery, and what changed.

Selected work

Featured Case Studies

Examples spanning telecom commerce/service architecture, platform unification, analytics transformation and explainable AI—chosen to show different kinds of product judgement and organisational leverage.

Twenty7Tec dashboard interface (2024)

Twenty7Tec

Twenty7Tec Unifying Design

Chose incremental convergence over a rebrand or rewrite, creating a shared product language across eight mortgage and wealth tools. The work was associated with ~40% faster processing and ~30% lower development time.

FintechSystems ThinkingDesign SystemsProduct Strategy
View Twenty7Tec case study
Decibel platform after redesign - December 2021

Decibel / Medallia

Reimagining Digital Experience Analytics

Unified enterprise analytics experiences through shared foundations, product strategy and cross-functional alignment. The work was associated with 31% higher satisfaction, 33% fewer support requests and 29% higher task completion.

Enterprise SaaSAnalyticsProduct StrategyCross-functional
View Decibel and Medallia case study

More dimensions

Additional Case Studies

Service operations, accessibility, connected commerce and data governance—showing the breadth of contexts in which I apply the same systems-level product thinking.

Clients

Trusted by teams at

Teams and organisations I have partnered with across enterprise software, telecoms, finance, health, public sector, analytics and operational products.